We checked into the hotel on Friday and didn't get have towels in the room until Saturday evening 9pm. Since we had a meeting to attend to the front desk gave us pool towels to use but no washrags.
The hotel has 2 elevators to use that were very slow and eventually 1 broke down, the other expired from the last review as of 8/1/11 after our trip ended.
The cleaning staff was friendly but the front desk was a little rude and snooty mostly because of the complaining customers. The resort solicited free wifi but failed to mention that the only way to use the wifi is in the main lobby, not available in any rooms.